Telehealth & Online Counselling in Australia
Looking for an online counsellor in Australia?
You don’t have to be in Melbourne to receive deeply connected, compassionate therapy.
At Morrow Endeavour Counselling & Psychotherapy, our online counselling and telehealth sessions provide the same trauma-informed, culturally responsive, respectful care you’d receive in person, delivered wherever you feel most comfortable - whether that’s at home, your office, or another quiet, private space.
How Online Therapy Sessions Work
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Choose your therapist and preferred timeslot through our online portal.
No special software or account sign‑up required. We will send you a secure link to access our session at your appointment time.
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Find a quiet, confidential spot with reliable internet and headphones.
We’ll meet via a secure, encrypted video platform that protects your privacy.
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Your therapist maintains all the same skills, like attuned listening and gentle pacing, adapted for an online frame. Sessions with Jiawen may incorporate Mindfulness practices, and sessions with Jackie may include somatic and body-based guidance.
We use visual cues, check‑ins, and grounding exercises to keep you present and supported.
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After your session, you’ll receive any resources, exercises, or reflections by email.
If needed, we offer brief between‑session messages to clarify tools or check in on your progress.
Accessibility: No travel time, no parking hassles. Therapy fits around your life, whether you’re in Melbourne or somewhere else around Australia.
Comfort: Be in the space where you feel safest, from your living room couch to a private study.
Continuity: Ideal for frequent travellers, shift workers, or anyone whose schedule makes in‑person appointments challenging.
Effectiveness: Research shows video therapy is as effective as face‑to‑face for most concerns, including anxiety, trauma, relationship issues, and more.
Why Choose Online Counselling?
What to Expect in Your First Online Counselling Session
Warm welcome & orientation: We’ll take a moment to settle in, address any tech questions, and agree on how to maintain confidentiality in your space.
Flexible pacing: We check in regularly to ensure you feel connected, seen, and safe throughout.
Support between sessions: Depending on your needs and preferences, your counsellor may offer reflections, exercises, or journalling prompts to help you continue your work between session.
Online Counselling FAQs
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Yes. Research has found video‑based therapy yields outcomes comparable to face‑to‑face sessions for anxiety, depression, trauma, and relationship work, especially when you feel safe and supported in your environment.
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Technical hiccups do happen. If we lose connection, we’ll attempt to reconnect. If we can’t, we’ll switch to a phone call to complete the session.
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We use end‑to‑end encryption on a secure platform. You control your environment, just choose a private, quiet space and use headphones to keep our conversation confidential.
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Most computers, tablets, and smartphones with a camera and microphone work well for online therapy. A stable internet connection is important so you can get the most from your counselling session.
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Online sessions with Jackie qualify for private health rebates (Medibank, BUPA, AHM, ARHG) just like in‑person appointments.
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Online counselling can be an excellent first step. We’ll walk you through every part of the process, and you can be in your own familiar space while you become familiar with the therapy experience.
Ready to Book an Online Session?
Whether you’re seeking support for anxiety, trauma, relationships, or simply need a compassionate space to be heard, our online counselling is here for you.
Online and telehealth sessions are available with:
Jackie (Somatic Psychotherapy & Trauma‑Informed Care)
Eunice (Culturally Responsive & Solution‑Focused Therapy)
Jiawen (Culturally Responsive and EMDR-Informed)