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Online Therapy Australia

Telehealth & Online Counselling in Australia

You don’t need to be in Melbourne to access online counselling across Australia.

Online sessions provide a space to slow things down, better understand recurring patterns, and explore what may be contributing to stress, overwhelm, anxiety, or difficulties in relationships.

How Online Therapy Sessions Work

    • Choose your therapist and preferred timeslot through our online portal.

    • No special software or account sign‑up required. We will send you a secure link to access our session at your appointment time.

    • Find a quiet, confidential spot with reliable internet and headphones.

    • We’ll meet via a secure, encrypted video platform that protects your privacy.

    • Your therapist maintains all the same skills, like attuned listening and gentle pacing, adapted for an online frame. Sessions with Jiawen may incorporate Mindfulness practices, and sessions with Jackie may include somatic and body-based guidance.

    • We use visual cues, check‑ins, and grounding exercises to keep you present and supported.

    • After your session, you’ll receive any resources, exercises, or reflections by email.

    • If needed, we offer brief between‑session messages to clarify tools or check in on your progress.

Why Choose Online Counselling?

Therapy can be helpful at any stage of life - whether you’re feeling anxious, overwhelmed, emotionally stuck, or simply finding it hard to cope in the ways you usually do. You might be struggling with relationship patterns, stress, self-doubt, burnout, or a major life transition, and wanting a space to better understand what’s happening beneath the surface.

Online therapy offers a flexible and accessible way to access support from wherever you are. Telehealth sessions provide a supportive space to slow things down, make sense of your experiences, and explore patterns, emotions, and challenges with the guidance of a therapist.

  • Accessibility: No travel time, no parking hassles. Therapy fits around your life, whether you’re in Melbourne or somewhere else around Australia.

  • Comfort: Be in the space where you feel safest, from your living room couch to a private study.

  • Continuity: Ideal for frequent travellers, shift workers, or anyone whose schedule makes in‑person appointments challenging.

  • Effectiveness: Many people are surprised by how connected and effective online therapy can feel.

Private Health Insurance for Online Counselling Sessions

Did you know you can access rebates for your therapy sessions through many private health insurances? Discover how you can get a private health rebate for your mental health support.

Learn About Rebates

Online Counselling FAQs

  • Yes. Research has found video‑based therapy yields outcomes comparable to face‑to‑face sessions for anxiety, depression, trauma, and relationship work, especially when you feel safe and supported in your environment.

  • Technical hiccups do happen. If we lose connection, we’ll attempt to reconnect. If we can’t, we’ll switch to a phone call to complete the session.

  • We use end‑to‑end encryption on a secure platform. You control your environment, just choose a private, quiet space and use headphones to keep our conversation confidential.

  • Most computers, tablets, and smartphones with a camera and microphone work well for online therapy. A stable internet connection is important so you can get the most from your counselling session.

  • Online sessions with Jackie qualify for private health rebates (Medibank, BUPA, AHM, ARHG) just like in‑person appointments.

  • Online counselling can be an excellent first step. We’ll walk you through every part of the process, and you can be in your own familiar space while you become familiar with the therapy experience.

  • Yes — EMDR therapy can be offered online for many people. Research has shown that online EMDR can still be effective, and many clients are surprised by how connected and engaging the process can feel, even through a screen.

    Online EMDR sessions are adapted slightly for telehealth and may involve different forms of bilateral stimulation, such as eye movements, tapping, or audio tones.

    Before beginning EMDR, we spend time understanding your goals, current supports, and whether online EMDR feels appropriate and safe for your situation.

  • Yes — couples therapy can work very effectively online.

    Many couples find online sessions more accessible and easier to fit around work, parenting, or busy schedules. Being in your own environment can also help some people feel more comfortable and less intimidated than attending in person.

    Online couples therapy still allows us to slow interactions down, notice patterns as they emerge, and explore the emotional dynamics happening between you in real time.

    As with in-person work, the effectiveness of therapy often depends less on being physically in the room, and more on openness, readiness, and the ability to engage in the process together.

Ready To Begin?

Online sessions are available Australia-wide for individuals and couples.

Get Started